Shipping policy

This Shipping Policy aims to define the procedures for preparing, shipping, and delivering products and artwork ordered on the website. estlshop.fr.

Delivery areas

Orders can be shipped to the following areas:

• France

• European Union

• International (outside the European Union)

Delivery methods and carriers

Orders are delivered to your home by the following carriers:

• The Post

• Colissimo

• Mondial Relay

The choice of carrier is made according to the destination, format, weight and nature of the work or product.

Preparation times

Orders are prepared and shipped within a certain timeframe. 2 business days from the date of order confirmation (excluding weekends and public holidays).

Works of art

Each work undergoes careful preparation, adapted to its nature and fragility.
The average preparation time for the artworks is 2 to 4 business days from the date of order confirmation.
This period may be slightly extended for certain works requiring specific packaging.

Packaging of the artworks

The works are packed with the utmost care to ensure their protection during transport (reinforced packaging, protections adapted to artistic creations and fragile pieces).

Delivery delay

After dispatch, the estimated delivery times are 4 to 7 business daysdepending on the carrier and destination.
These delivery times are given as a guide and may vary in exceptional circumstances beyond the seller's control.

Delivery times – Works of art

The delivery times are given as a guide only:

• France: between 4 and 10 days after shipment

• European Union and international: 2 to 3 weeks minimum after shipment

These delays may vary depending on logistical constraints, customs or exceptional circumstances.

Shipping cost

The delivery costs are offered for all orders delivered in France.

For other destinations, delivery costs are calculated automatically during checkout based on:

• the weight of the package

• package dimensions

• of the delivery destination

Delivery costs are shown to the customer before final order confirmation.

Tracking control

A tracking number is provided to the customer after the order has been shipped.
Tracking is accessible directly from the customer area on the online store.

Delivery issues

In case of delay, damaged package or non-receipt, the customer is invited to contact customer service at the following address:
contact@estlshop.fr
An investigation can then be opened with the carrier.

Customs and taxes (outside the European Union)

For deliveries outside the European Union, customs duties, local taxes or import fees may be levied by the authorities of the destination country.
These fees remain entirely the responsibility of the client, who is solely responsible for their payment.